Terms of service

The person who signs up is the owner of the workspace, and its first administrator. Administrators decide who else is invited, and which of them are administrators.

• You are responsible for what the people you invite do in your workspace.
• Keep passwords and authenticator codes to yourselves. Administrators are asked to set up two-factor sign-in, and we strongly recommend that they do.
• If you think somebody else has access to your account, tell us at once and change your password.

Every plan starts with a free trial for the number of days shown on the plan. No payment is needed to start, and nothing is charged when the trial ends: you decide whether to pay.

Plans differ in how many team members can sign in, how many active clients you can keep, and whether text messages, online payments and premium invoice and quotation designs are included. Archived clients do not count. Prices are in Bangladeshi taka and are shown on the pricing page.

We may change prices for future periods. We will give the owner at least 30 days’ notice by email, and a period you have already paid for keeps the price you paid.

You pay from the billing page in your workspace, by bKash or bank transfer to the account details shown there, monthly or yearly, and enter the transaction ID. We check every payment against our statement before confirming it. A payment we cannot match may be rejected, and we will say why.

Any charge your bank or mobile wallet makes for sending the money is yours to pay.

Refunds are covered by our refund policy.

When a paid period ends without a new payment, you have a grace period of 3 days, after which the workspace pauses. A free trial that ends without a payment pauses straight away. While a workspace is paused:

• your team can still sign in, but only to the billing page and Help and support;
• your clients see a notice that the portal is paused;
• scheduled reminders to your clients stop.

Nothing is deleted while a workspace is paused. Everything is back as soon as the payment is confirmed.

The data your business puts into DeenCRM — clients, invoices, payments, projects and the rest — belongs to your business. You allow us to store and process it only to run the service for you. We do not sell it and we do not use it for advertising.

Our privacy policy explains what is stored, where and for how long.

You are responsible for having your clients’ permission to keep their details and to send them invoices, reminders and other messages through DeenCRM. Emails and texts go out in your business’s name, and you choose which kinds are sent in your settings.

You agree not to use DeenCRM to:

• send spam, or messages to people who have not agreed to hear from you;
• store or send anything unlawful, fraudulent or harmful;
• try to reach another business’s workspace, or to get round any limit or security measure;
• disrupt the service, or put an unreasonable load on it;
• resell or rent the service to others without our written agreement.

We may suspend a workspace that breaks these rules. We will tell the owner why, unless the law prevents us.

We work to keep DeenCRM available and your data safe, but we cannot promise that the service will never be interrupted. When we need to take it down for maintenance, we will try to do so at a quiet time.

Support is by email at injamam@deenlytics.com, and from Help and support inside your workspace.

You can stop at any time by not renewing. To close the workspace and have its data deleted, the owner writes to injamam@deenlytics.com from the email address on the account. Ask for a copy of your data first if you want one.

Unless the law requires us to keep something, we then close the workspace and permanently delete its database and uploaded files within 30 days.

DeenCRM is provided as it is. As far as the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability for any claim is limited to what you paid us in the twelve months before it.

When these terms change, the new version is published here with a new effective date. For a change that matters, we email the owner of every workspace before it takes effect.

These terms are governed by the laws of Bangladesh, and the courts of Dhaka hear any dispute about them.