Refund policy
Effective date:
In short: the free trial is for deciding. Money sent by mistake or twice always comes back, and a yearly payment can be refunded in full within 7 days.
1.Try it before you pay
Every plan starts with a free trial, so you can use DeenCRM with your own clients before paying anything. Nothing is charged automatically when the trial ends: a payment only happens when you send one.
2.Payments are for a period in advance
A payment covers the month or the year you chose, starting when your trial or your current paid period ends, so paying early loses nothing. If the workspace has already paused, it starts when your payment opens it again. Because you have had the trial to decide, a payment for a period that has already started is not refunded, except in the cases below.
3.When we refund
- A payment sent twice, or for too much. Once it shows on our statement, we return the extra in full.
- A payment we could not match. If we reject a payment but the money did reach us, we return it in full.
- A yearly plan you change your mind about. If you write to us within 7 days of a yearly payment being confirmed, we refund it in full and your workspace goes back to how it stood before the payment.
- If we stop providing the service. We refund the unused part of any period you have paid for.
4.When we do not refund
- A monthly payment once the month it pays for has started.
- A yearly payment more than 7 days after it was confirmed.
- A workspace suspended for breaking our terms of service.
- Charges your bank or mobile wallet made for sending the money.
5.Changing plan
A change of plan applies from your next payment. The difference for a period you have already paid for is not refunded or charged.
6.How to ask for a refund
The owner of the workspace writes to injamam@deenlytics.com from the email address on the account, with:
- the workspace’s address;
- the method, the amount and the date of the payment;
- the transaction ID.
We reply within three working days. An approved refund is sent back to the same number or account it came from, within seven working days of approval.